-
Featured services
Harness innovation to deliver value
Ensure short-term stability as you design a roadmap for new use cases in your industry with emerging technologies.
Explore Connected Industries -
Services
Leverage our capabilities to accelerate your business transformation.
-
Services
Network as a Service
-
Services
Cloud Services1
-
Services
Edge as a Service
-
-
Services
Global Data Centers
-
Services
Digital Collaboration and CX
IDC MarketScape: Worldwide Datacenter Services 2023 Vendor Assessment
We provide a new kind of intelligent infrastructure to deliver better outcomes through technology.
Get the IDC MarketScape -
-
Copilot for Microsoft 365
Everyone can work smarter with a powerful AI tool for everyday work.
Explore Copilot today -
Global Employee Experience Trends Report
Excel in EX with research based on interviews with over 1,400 decision-makers across the globe.
Get the EX report -
Discover how we accelerate your business transformation
NTT DATA and HEINEKEN
HEINEKEN revolutionizes employee experience and collaboration with a hybrid workplace model.
Read the HEINEKEN story - Careers
Overview
Business need
- A partner to manage and operate the BMW Group’s global network
- Support a cloud-first strategy, while supporting existing on-premises infrastructure
- Highly stable and reliable network and compute environment
Solution
- Managed enterprise networks
- Infrastructure as a Service
- Automation solutions
- Advanced analytics
Outcomes
- Enhanced operational stability
- Deployment of 85% of all servers automated
- Automation enables 99% accuracy in diagnosing network errors
- Improved service quality
- Ongoing innovation
Business need
Business need
Partnering for a cloud-ready, global network
As a global company, the BMW Group relies on smoothly functioning IT infrastructure managed by various service providers. These providers handle day-to-day operations, ensuring high service quality and enabling BMW’s internal IT team to concentrate on strategic IT and transformation projects.
Faced with increasingly demanding requirements and a shift in focus toward service processes, the BMW Group sought a new partner to operate their global network. This network connects the BMW Group’s sites to the cloud, suppliers and dealers worldwide through nearly 1,000 WAN connections, in addition to managing approximately 30,000 server systems at the BMW Group’s data centers and colocation providers. The goal was to identify a business partner capable of meeting the rigorous standards for service quality and adhering to the BMW Group’s stringent process standards. The selected IT service provider needed to demonstrate high competence in technology, delivering services independently without relying heavily on internal IT teams.
Moreover, the BMW Group follows a cloud-first strategy, and their new partner had to actively support this approach for the server environment.
The service provider and solution had to align with the BMW Group’s requirements as an automobile producer as well as the requests of the internal IT team. In addition, the network had to be highly stable and reliable as any disruptions to their supply chain have significant financial implications. Ultimately, the BMW Group chose NTT DATA as their partner for both the network and server environment.
"NTT DATA plays an important role within the BMW Group and has become one of our largest infrastructure service providers. Witnessing the company expertly navigate our network and server infrastructure, ensuring reliable operations, is truly impressive. NTT DATA not only offers us opportunities to optimize routine tasks but their experts regularly give us excellent ideas and suggest improvements, providing real added value."
Solution
Solution
Network automation enables intelligent decision-making
To ensure consistently high service quality, it’s crucial that processes are managed using proven methods. Facing the challenge of aligning high-quality technical service outcomes with stringent process discipline in the BMW Group’s network operations, NTT DATA developed various automation solutions. These solutions, rooted in the core components of a managed service (process definition, standard operating instructions, and process control), address tasks such as resolving network incidents, adjusting firewall rules, and deploying both physical and virtual servers.
Our automation solutions provide technicians with essential information for problem-solving, specific decision support and instructions for ongoing processes. We meticulously monitor service process instances, offering context-related information to assist employees and ensure compliance with process specifications. The orchestration of operations involves combining pertinent data from customer-specific sources, known as SmartOps.
This approach allows NTT DATA to efficiently handle high workloads, such as numerous firewall requests from external partners or setting up a substantial number of new servers for a project. Importantly, this is achieved without compromising service quality or delaying other activities.
Our technical expertise in network monitoring allows us to deliver a deeper, context-related analysis of BMW’s systems compared to standard procedures. This enables the collection and evaluation of more information, contributing to predicting error causes with almost 99% accuracy during the automatic pre-analysis of tickets. This significantly reduces the time technicians spend processing requests and minimizes manual labor.
Similar success is observed in server management, with the establishment of new standard servers automated up to 85%. Consequently, the BMW Group can now deploy new systems, virtually at the touch of a button.
"Ensuring a reliable network and server infrastructure is crucial for us. So, relying on highly experienced and competent IT service providers is nonnegotiable. NTT DATA fits the bill perfectly. Their commitment to delivering quality service and adherence to our stringent process specifications is invaluable. We needed someone who could manage even the most challenging tasks, taking the burden off our internal IT teams and freeing up resources for other critical IT projects."
Outcomes
Outcomes
Network and infrastructure that contributes to innovation
Our partnership gives the BMW Group the peace of mind that their mission-critical network and server infrastructure is in good hands. Across 40,000 network devices, 260,000 ports and 30,000 servers, we have exceeded service quality expectations, enhanced operational stability, and have contributed to ongoing innovation.
Improved service quality
Leveraging automation improves the efficiency of network operations, freeing technicians from repetitive tasks. With more time for knowledge-building and skill acquisition, technicians can deepen their understanding of the BMW Group’s systems, continually improving service quality.
On-premises data center with cloud-like efficiency
New servers can be deployed immediately in the BMW Group’s data centers, creating an on-premises infrastructure that feels almost as dynamic as the cloud. This agility significantly reduces lead times, especially when new systems are required for projects or application testing. This is an important step forward in the BMW Group’s cloud-first strategy.
Innovations in network and server infrastructure
Innovative solutions for standard tasks enhance service quality in highly repetitive processes. Working together with the BMW Group enables us to explore new areas, such as cloud network management and server cloud management, building on a foundation of very high operational stability.
Why NTT DATA
Services
Expertise in managed infrastructure and network services
Technologies
Able to accommodate client-specific requirements
Partners
Close cooperation with in-house IT teams while driving operational independence
Client profile
Contact us
Speak to an expert
We see an interconnected world where technology has the power to bring together people, data and things. For businesses, connection matters now more than ever, and we strive to help you continue to operate and adapt the way you work. Let us know how we can help you do great things.
Speak to our experts