Overview

Cloud-native communication services that cover all your customer experience (CX) requirements 

Flexibility, leading capabilities and the security of a resilient service are benefits organizations expect when migrating to a cloud contact center. However, legacy voice services often rely on the use of hardware to complete their contact center solution, and without being specifically designed to integrate with a cloud contact center, the capabilities of legacy voice service providers can be limited, especially geographically. NTT’s Cloud Voice for CX delivers a cloud-native voice service, designed to work with cloud contact centers, providing cloud services that are highly resilient, with 99.99% availability and run on our ultra-fast, resilient global network backbone.

Key outcomes

Key outcomes

Natively integrated voice services 

No hardware required, remove the need for failure points and additional costs with a full cloud solution.

High-quality audio

Our cloud voice services are constantly monitored for call quality performance to achieve a high-performing mean opinion score.

Assured voice services

Cloud Voice for CX manages surges in traffic and copes with those peaks, with no customer limits on peak traffic or need to book capacity in advance. 

No compromise on quality and reliability

Our ultra-fast, resilient and extensive worldwide Tier 1 network, delivers a leading, carrier-grade portfolio of services and 99.99% service level agreement.

Global availability

Our voice services are available in over 120 locations, through our highly resilient network and data centers in the Americas, Asia and Europe.
Success stories
See the connection – NTT and Reliance Securities

Empowering and delighting customers with an omnichannel contact center

Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are. 

See aconnection – NTT and EBTS Pro Assist 

Overcoming future CX challenges with EBTS Pro Assist

Deploying a new contact center solution that is 100% reliable, future-proof and easy to use in the digital and mobile era.
See the connection – NTT and New South Wales Department of Communities and Justice

Maintaining the human connection with omnichannel cloud CX

NSW DCJ’s housing contact center turned to the cloud to deliver exceptional service, increasing their focus on the people and communities they help.
Partners

Partners

Genesys logo
Nice logo
Verint logo

Why NTT

800+

Clients managed with over 100,000 seats

10+ years

Delivering contact center-as-a-service (CCaaS)

7 billion

Customer engagements enabled each year

24 years

Delivering expert insights with our Global CX Benchmarking Report
Insights
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