EBTS Pro Assist

Together with EBTS Pro Assist, we’re keeping drivers moving. EBTS Pro Assist was looking for a new reliable, future-proof and easy-to-use contact center solution for the current digital and mobile era. But perhaps more importantly, the solution needed to help get lorry drivers back on the road faster, optimize the assistance operator processes and workloads, and contain all the right tools to drive EBTS Pro Assist’s international growth plans. Working together with us they migrated their existing tools and integrated them into a single cloud-based Genesys contact center platform. With the new platform, they were able to ensure a smooth transition and automate recurring processes. Customers are now served faster and more effectively, and the company has a more efficient IT environment to support and drive their growth plans.