Together with Florius, we’re creating exceptional customer experiences. As a financial services provider in the Netherlands, Florius understands just how stressful mortgage requests and renewals can be. Simplifying and digitizing the application process puts the reins back into their customers’ hands, while the smart use of technology means that an informed agent is always just a step away. An innovative, omnichannel contact center not only helps their customers, but improves employee satisfaction as well.

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Which services?

Professional Services, Customer Experience Consulting Services, Omnichannel Application Integration, Managed Services

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Which technologies? 

Avaya Aura Contact Center, Avaya Breeze, Avaya Workforce Optimization, Microsoft Dynamics

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Which partners?

Avaya 

‘The customer journey is very important to us, and we believe every inbound contact moment with our customer is a moment of truth. Because of this we put our customer at the center in each contact.’
Seif Alhamrany , Head of the Advisory Team at Florius