Henkel

Together with Henkel, we took their contact center to the cloud. When Henkel decided to move from hybrid multiple on-premises contact center solutions to a single, cloud offering they partnered with NTT to ensure a successful migration to Genesys Cloud Contact Center-as-a-Service. The contact center cloud solution allowed their more than 400 agents to support customers in more than 60 countries and 40 languages. Working through COVID-19 lockdowns and travel restrictions, the NTT team managed the deployment remotely ensuring that all the relevant training was done, with hardware delivered and configured correctly. The contact center cloud solution allows them the flexibility to effectively manage their costs and enables them to introduce new digital channels and operational enhancements Henkel’s customers and service teams were waiting for.