Overview
Services
Vision

“With too many calls reaching the contact center we needed a solution that would divert them to self-service options.”

Product Owner
Telefony Services, Alliander
Transformation

“Almost immediately after the launch of the Visual IVR on our national line, the number of calls reaching agents reduced tangibly. It is obvious, not only in the numbers, but it can actually be felt”

Product Owner
Telefony Services, Alliander
Results