Overview
Services
Vision

"Our partnership with NTT has been great since we have a seamless experience when someone is trying to reach out to us. Their call center agents have really implemented that culture of caring.  You can tell by talking to the agents that they’re proud to be working on the Canadian Red Cross account."

Audrey Pouliot
Director of Marketing Operations, Philanthropy, Canadian Red Cross
Transformation

"We were looking to modernize our contact center by using more AI in our day-to-day operations. We wanted to look at the processes that generate a lot of work for us and understand how we can make that workflow  simpler and create the best possible experience for those contacting us."

Suzanna Samaroo
Senior Manager: Customer Experience Operations, Canadian Red Cross
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