DIGITAL COLLABORATION AND CX

5 minute read

Euro-Center

5 minute read

Contents

Euro-Center

A man holding a cup and tablet sitting down

Read more

{{slide.index}}

{{slide.title}}

{{anchor.title}}

Overview

Services

Vision

‘We were looking for a solution that would allow our employees to work from the office, from home or anywhere else, and we expected the same flexibility in call flow. Deploying a global contact center for all our branches and transferring all calls to the cloud seemed to be the best solution.’

Kévin Terret

Operations Manager, Euro-Center

Transformation

‘It’s too early to quantify specific financial savings, but we’re already benefiting from switching to a modern communications system that allows us to offer customers local phone numbers and more services, such as interactive callback or voicemail, so they can save money and not have to wait too long in the call queue.’

Kévin Terret

Operations Manager, Euro-Center

Results