O.phon GmbH

“As a company, we faced numerous challenges. The solution we had at the time did not allow for remote working. We could not integrate processing across all the different digital channels. Our projects also lacked transparency. And it was even becoming difficult to implement new customer requirements.”

“With the choice of Genesys’ highly integrative cloud solution and its implementation by our partner NTT, we were able to overcome all previous challenges in a record three months. With this solution, we have laid the foundation for the future business areas of O.phon and the associated companies."