Together with Tele-centre Services, we ensured that they could continue to meet the needs of their customers, moving beyond voice into a full omnichannel environment. Working with us, they implemented a Cisco CX platform to meet their current and future needs. The CX platform enables their agents to interact with customers through their chosen method, be it voice, web chat, email or other digital channels. Their objective is to connect their clients’ brands to people, leveraging data and insights from omni-channel sources. Tele-centre Services is now able to look to the future and the possibilities that technologies, including artificial intelligence, robotic process automation and data analytics enable.

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Which partners?

Cisco

‘The collaboration with NTT is more than a business relationship. They're an integral part of our digitalization journey and ensuring we remain relevant and competitive.’
Nicholas Loh , General Manager, Tele-centre Services.