WWK Versicherungen

Transformation

New software license model makes changes and costs easier to plan

Working with us WWK has converted their entire software licensing environment to a subscription model. Leveraging an Enterprise Agreement (EA) they now have a licensing solution that provides them with more flexibility and cost flexibility.

Under the EA all their Cisco software and applications are covered by one contract with a single term, eliminating the different maintenance windows or unused.

With true-forward billing, new projects can also be implemented and expanded as required without incurring unnecessary costs. True forward billing means that if expected license usage is exceeded the adjustment doesn’t happen retrospectively, but only in the subsequent billing period. This proved particularly useful with the newly introduced Cisco Webex Meetings conference solution. Instead of having to purchase a new license for each additional user, a license survey now takes place at regular intervals and the price model adapted.

As a long-standing technology partner, we advised and supported WWK in setting up a flexible and cost-effective subscription environment. To deliver this we developed a license metric which was specifically tailored to WWK’s unique needs. In addition, a ‘concurrent user’ based subscription model for WWK’s contact center has been implemented. This model supports their ‘WWK real-time service’ omnichannel offering which handles around 1 million queries from customers and brokers every year. We also provided the contact center technology and Network consulting services