Amway bolsters financial business system productivity and elevates global service levels

Summary

Together with Amway we kept the company ahead of the curve through their cloud migration

Supporting a global organization

Amway employs a large staff to manage the company’s massive IT environment. ‘Given the complexity of Amway’s business and the many entities we support, our IT organization has a tremendous responsibility,’ said Aamir Ismail, Manager of Finance Information Support at Amway. ‘We’re essentially managing the Financial Business System environments for 65 affiliates at once, each with different needs. So, when there was a more complex project, like a cloud migration

Building a steadfast partnership

That's when Amway Finance turned to NTT Managed Services. Of course, the service provider's reputation, successful track record and financial stability were all important factors in Amway's decision, but that was just the beginning.

'We were on a tight timeline to begin with, and NTT delivered. They completed the migration flawlessly in a matter of weeks,' Ismail said. They had the exact mix of experience we were looking for. 'And because they're leaders in the industry, they have early access to information and resources that aren't readily available to the public. For example, they found out a patch was being issued and reached out to us to install it before the software vendor made it available to the broader community. Right away, the combined team got to work, starting with the migration of Amway's financial management implementation to the cloud