Don’t make these costly compliance recording errors

If your organization has invested in a recording solution, it’s important to ensure that it’s always in tip-top working condition. This is crucial for businesses that are required to record their calls for legal or compliance purposes or those who need it for mission critical communications. In this article, we outline five common compliance recording mistakes that can result in system failure and expensive outcomes.

1. Resetting your compliance recording system at the wrong time

   Anytime your system gets reset – whether manually or due to unexpected circumstances like a power cut – and you only have a single-site solution and no other data recovery options, your call recording solution will cease to function.

   Without an uninterruptible power supply (UPS) to manage a controlled shutdown process, the reboot or shutdown can result in major call recording data loss.
   

2. Not configuring your antivirus properly

   While most recording systems can support antivirus software, an incorrectly configured one can result in disruptions in your system and cause your recording to stop. As such, you must ensure that your antivirus is configured properly by following your call recording vendor’s instructions.

   For example, certain folders or files may have to be excluded from your antivirus software, such as the ones where the audio recordings would normally be hosted. Depending on the solution, additional files might also need to be excluded.

   Also don’t forget to reinstate those parameters and inclusions when the antivirus is upgraded to a newer version as occasionally, an upgrade will reset the antivirus to its default settings.
   

3. Using outdated technology

   Investing in the latest regulatory technology at a time when budgets are already strained might seem counterintuitive. But organizations simply cannot afford to cut corners when it comes to compliance.

   As the scope of communication tools and channels burgeons, many businesses are finding it increasingly challenging to navigate the complexities and volatility of the regulatory space. Which is why the importance of finding the right solution that is robust, secure and is easy to deploy cannot be overstated.

   The right technology can increase efficiency, reduce the risk of fraud or error, and ensure the long-term viability of your compliance program.
   

4. Not prioritizing training and communication

   Of course, even the most advanced technology is only as effective as an organization’s ability to use it. Effective implementation is key to compliance success. As the case below shows, miscommunication can be extremely costly.

   In 2019, HSBC Private Bank was fined USD 270,000 for compliance failure