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Critical to our ability to deliver these experiences are the underpinning technology platforms, services and support teams.

We’ve adopted a range of computing models, including physical, virtualization, containers and serverless technologies, for different workloads and operational situations. Operating in a hybrid cloud environment gives us the flexibility to deploy workloads on the most appropriate technology, but also the most efficient location. We have automated the deployment of our platforms by managing our infrastructure as code, enabling us to rapidly stand-up new environments if required and ensuring consistency in configuration across environments.

The team supporting the Tour de France are distributed globally, and due to the implications of the pandemic, many will be working from home. We’ve been able to leverage our Managed Collaboration Services to connect the team across the globe and create a virtual operations center. Together with role-based dashboards in the NTT Services portal and cloud-based video streaming we’ve created what we call the ‘Virtual Zone Technique’, as a set of services that allow our staff to securely monitor and manage the race remotely.

This year we’ve taken the next step in supporting our team, by beginning to implement AIOps (Artificial Intelligence for IT operations). This uses all the platform monitoring data we’re collecting across our network, servers and applications, to predict performance and indicate potential issues ahead of time. With the growing volume of data involved in managing IT operations, AIOps will become a critical tool in supporting IT teams to be proactive and better understand the operating relationships between different components of complex environments.

None of this is possible without a secure and reliable network backbone. We’re leveraging our Managed Network Services to ensure the network is available, while our Managed Security Services