Contact us
Overview

Partner with us to run and scale your cloud unified communications (UC) estate

Managed EX Essentials is a comanaged services model through which you maintain control of your estate, while partnering with our cloud specialists who work alongside your IT staff.

Leverage our certified technology expertise, integrated self-service automation tools and established escalation paths with our technology partners to keep your cloud UC environment running smoothly and ensure that your teams remain connected and productive.

 


2023 Global Employee Experience Trends Report

Explore the latest trends in EX that are shaping the workplace of tomorrow





NTT DATA and Microsoft 365 Copilot

NTT DATA is proud to be one of the first selected Microsoft partners bringing the power of next-generation AI to work. Our managed services are designed help you get the most out of Microsoft's Copilot capabilities and support your workforce in harnessing this powerful productivity tool.

Your teams collaborate more effectively when people can easily align and quickly catch up on anything they missed. With Copilot as your everyday AI companion, you can request real-time summaries and insights during calls and chats, draft notes, recap conversations, and highlight key points and actions – all of which make you more productive and able to deliver better business outcomes.

Copilot for Microsoft 365
Services

Managed services for your cloud UC estate

Tailored service levels to suit your needs

We understand our clients have different needs and require various managed service levels, depending on their stage of digital workplace transition. To meet this need, we offer tiered service models, starting with Managed EX Essentials.

Supplement internal IT staff capabilities

Maintain control of your cloud UC environment while using NTT DATA as your single point of contact for troubleshooting, vendor escalations and service requests. Ensure security, governance and compliance with vendor notification monitoring and reporting dashboards. Our Microsoft Gold and Cisco Gold certified specialists provide accelerated incident resolution with voice carriers and platform vendors across your unified communications as a service (UCaaS) estate, helping to improve your business IT agility and scalability.

Support remote workers and enhance employee experience

Managed EX Essentials helps you provide employee workplace flexibility by implementing your future-of-work policies for hybrid, on-site and remote workers.
Our Services Portal delivers a unified suite of automated provisioning and management tools, allowing you to save time and effort on administrative tasks that impact your end-users. Maintain consistency during migrations across multivendor cloud platforms and applications.

Deliver streamlined desktop, voice and cloud solutions

Leverage our voice services expertise to connect your chosen cloud UC platform to the telephony world by adding NTT Cloud Voice Services. Cover your cloud workloads, including certified phone systems, and supported Microsoft and Cisco Webex Room devices, within our global unified support framework.

Support for Microsoft 365 Copilot

Leverage NTT DATA as your single point of contact and receive accelerated incident resolution with carriers and UC platform vendors from our expert L1, L2 and L3 engineers. We'll remotely support your IT teams with troubleshooting, triage and escalation of incidents relating to Copilot for Microsoft Teams.



Read the Managed EX Essentials solution sheet
Key outcomes

Key outcomes

Enhanced user experience

Accelerate teamwork while ensuring secure and seamless collaboration across distributed teams.

Lifecycle support

Maintain control of your environment while using NTT DATA as a single point of contact for guidance, troubleshooting and accelerated incident resolution.

Streamlined operations

Ensure security, governance and compliance across your cloud UC ecosystem. Save time and resources by managing end-users with automated tools and reporting.

Increase ROI

Our unified Services Portal and Service Platform eliminate the need to purchase premium vendor support contracts or automated scripting tools.

Managed EX Premium

We deliver full-service management, proactive monitoring and SLA-backed operations across multivendor cloud and hybrid UC environments.
Discover Managed EX Premium

Operator Connect by NTT

Enable user numbers and call plans in Microsoft Teams with carrier-grade telephony and support services. 
Discover Operator Connect by NTT
Partners

Partners

Poly logo
Oracle logo
Audiocodes logo
Crestron logo
Logitech
Ribbon logo

Why NTT DATA

Leader

Industry analysts recognize us as digital workplace services leaders

Certified

ISO 27001 Information Security Management & ITIL Service Management

3.8 million+

unified communications users supported across multiple technologies

Top 5

Global IP Network backbone (ranked by CAIDA's ASRank)
Insights

Related insights and resources

DIGITAL COLLABORATION AND CX
Enable modern work with Microsoft Teams Collaboration
Explore Microsoft Teams collaboration
Innovation through collaboration: what it takes to make a workplace a great place
Read innovation through collaboration article
DIGITAL COLLABORATION AND CX
2023 Global Employee Experience Trends Report
Access the 2023 EX trends report
Adapting your business policies for digital transformation success
Download the ebook
5 strategies to increase user adoption and boost your ROI
Download the ebook
DIGITAL COLLABORATION AND CX
Hybrid workforce collaboration tools – closing the gap between intent and execution
Collaboration tools blog

We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. Let us know how we can assist yours.

By clicking the 'Submit' button below, you are agreeing to our Terms and Conditions and Privacy Policy

Personal Information is shared between these listed companies as well as their direct and indirect subsidiaries.

Copyright © 2023 NTT DATA, Inc.