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Overview

Accelerate your modern customer and employee experience ecosystem

New technologies and the rise of AI have created new opportunities in customer experience (CX). This, along with the recognition of the positive impact optimized employee experience can have on CX, has motivated many businesses to transform their contact center operations to a hybrid working model.

Harness the capabilities of AI- and cloud-enabled EX and CX when your partner with us to migrate to the cloud and optimize your infrastructure and technologies. We’ll work with you to design and manage a connected customer experience ecosystem that delivers value to your customers, employees and enterprise.

 

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2023 Global Customer Experience Report

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Services

We’ll help guide you through the new world of intelligent CX and EX

We provide an end-to-end solution using leading technologies and services that enable collaboration and optimize experiences for your customers and employees.

Customer experience
We help businesses create meaningful customer experiences by putting people at the center of the process. We do this by using automation to create optimized customer journeys and choice, and by providing personalized and intuitive experiences across a multitude of channels.

Our CX solutions include:
  • Advisory services: deliver greater value and better experiences in complex environments
  • Cloud-native services: communication services to meet all CX requirements
  • Managed services: simplify daily operations and enhance business and technology capabilities
  • Cloud-based contact center solutions: future-proof and accelerate the transformation of your customer engagement experiences

Employee experience
Empower your people with hybrid-work friendly solutions. We can help you connect employees wherever they are, whenever they work, so that collaboration and communication become pillars of your distributed workforce, enabling effective teamwork through smooth workflows.

Remove technology silos and simplify multivendor integration on leading collaboration platforms through our flexible hybrid workplace solutions. We deliver bespoke design, deployment and architecture services that streamline your digital transformation and enable meaningful employee engagement.

Our hybrid workplace solutions include:
  • Frictionless experiences with hybrid workstyles
  • Secure-by-design solutions so your people can work from anywhere
  • Migration of cloud collaboration capabilities
  • Application and network modernization

Intelligent meeting spaces
To deliver inclusive, reliable meeting experiences, intelligent solutions need to enable full participation wherever your people work, and ensure that everyone feels seen and heard.

Microsoft’s Teams Rooms bridge the gap between in-person and remote attendees. Experience purpose-built calling and meeting room solutions that deliver a native experience with HD audio and video, on Teams-certified hardware from Microsoft and OEM partners. 

Key outcomes

Key outcomes

Digital transformation

We help you to future-proof your organization’s technology infrastructure with AI- and cloud-enabled CX and EX.

Improved ROI

Connected, smart infrastructure and services with the resources and expertise to enable faster technology adoption.

Differentiate

Explore new revenue opportunities with proactive, tailored customer experiences supported by your digital, cloud-connected enterprise’s ability to implement innovations and deliver differentiated experiences. 

Connected experience journeys

Whether on-premises, in the cloud or a hybrid environment, our innovative CX solutions help you enhance collaboration, value and loyalty for your customers, people and business in multiple architectures.

Build loyalty

Delivering an intuitive, streamlined experience when customers engage with your business – and a seamless employee experience – improves long-term success by helping you build customer loyalty and trust, while attracting and retaining talented individuals.

Data-driven insights

Get AI/ML-driven, proactive insights and notifications that support compliance and improve operations.

Improve productivity

Implement effective, secure work-from-anywhere solutions that empower your workforce and transform employee experience.

Business continuity

Keep critical applications and assets up and running to provide superior employee and customer experiences.

Intelligent workplaces

Improve employee experience and productivity with the right technology for your enterprise.
Find out more

Key findings from our 2023 Global CX Report

Our research looks at the importance of CX and EX and how they are being transformed, delivered and managed, based on a global survey spanning nearly 1,400 organizations in 25 countries.
Download the infographic
Success stories
See the connection – NTT and Randstad Group Belgium

Connecting customers and talent through the cloud

Randstad is the largest HR service provider in Belgium, and needed to ensure they connected their employees, customers and candidates with a seamless cloud platform experience. 
Read more
See the connection – NTT and Henkel

Henkel brings their global team together 

Migrating their telephony environment to Microsoft Teams keeps employees, customers and partners connected and reduces costs.

 

Henkel case study
See the connection – NTT, Cisco and ASHRAE

Designing intelligent buildings for full environmental visibility and control

ASHRAE’s new headquarters showcase their vision of the smart building, creating an optimal environment for employees and visitors while complying with all health and safety regulations. 
Get the ASHRAE story
Partners

Partners

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Logitech

Why NTT

Trusted

As an ideal partner by 75% of Fortune 100 

7 billion

Customer engagements each year

34

Years of transformation and innovation experience 

Reach

We partner with industry-leading vendors worldwide
Insights

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